To stop redirecting from the subdomain to the primary domain, you can follow these steps:
- Check the domain settings: Login to your domain registrar or DNS provider and verify that the subdomain is not set to redirect to the primary domain. Look for any settings related to forwarding, redirection, or CNAME records.
- Review the web server configuration: If you have access to the web server, review the configuration files (e.g., .htaccess for Apache) and make sure there are no specific redirect rules for the subdomain. Look for any RewriteCond or RewriteRule directives that might be causing the redirect.
- Clear browser cache and cookies: Sometimes, browsers cache redirects, which can cause the subdomain to continue redirecting even if the configuration has been changed. Clear the cache and cookies of your browser, or try accessing the subdomain in an incognito/private browsing window to check if it still redirects.
- Test DNS settings: Use a DNS propagation checker or command-line tools like dig or nslookup to ensure that the DNS records for the subdomain are correctly configured and pointing to the correct IP address. If necessary, correct any misconfigurations or update the DNS settings.
- Contact the hosting provider: If you have tried the above steps and the redirect issue persists, get in touch with your hosting provider or system administrator for further assistance. They can analyze the server configurations and settings to help resolve the redirection problem.
Remember that the exact steps may vary depending on your domain registrar, DNS provider, and web server software, so consult the relevant documentation or support resources for more detailed instructions specific to your setup.